Dispute Resolution Rate
Safety Team Online
Fraud Liability to Buyers
Built on Trust
Every feature on Gigro exists to protect both sides of every transaction.
Escrow Payment Protection
Your money is held securely in escrow until you confirm the delivery meets your requirements. Never risk a payment.
Identity Verification
Every seller undergoes identity verification. Fraud attempts are caught before the first transaction.
Content Moderation
Our AI and human moderation team reviews gigs, messages, and profiles to keep the platform safe and professional.
Dispute Resolution
If something goes wrong, our trained dispute team reviews every case fairly and resolves it within 72 hours.
Data Privacy
We are GDPR compliant and never sell your personal data to third parties under any circumstances.
24/7 Support
Our safety and support team is available around the clock — every day of the year.
We Take Safety Seriously
"Our Trust & Safety team has processed over 1 million cases and maintains a 99.2% resolution satisfaction rate. When something goes wrong, we make it right — fast."
Gigro Trust & Safety Team
Platform Security
Quick Checklist:
- ✅ Report suspicious activity instantly from any page
- ✅ Block and mute users with one click
- ✅ All reports are reviewed within 4 hours
- ✅ Zero tolerance for scams, harassment, or impersonation
Your Rights As a Buyer or Seller
Q. What happens if a seller doesn't deliver?
If a seller misses the agreed delivery deadline and fails to communicate, you are entitled to a full refund from escrow. We handle the process.
Q. Can I report a scam or fraud attempt?
Yes. Every page has a Report button. Reports go directly to our Trust & Safety team and are reviewed within 4 hours.
Q. What is the dispute resolution process?
Either party can open a dispute on any active order. Our team reviews all communication, deliverables, and order history before making a decision.
Q. Is my payment information safe?
Yes. We use bank-grade encryption and never store card numbers on our servers. All payments are processed by certified payment partners.
Q. How does identity verification work?
Sellers submit a government ID which is verified by our third-party ID verification partner. Verified status is then displayed on their profile.
Q. Can I stay anonymous as a buyer?
Your personal details are never shared with sellers without your consent. Your display name is all sellers can see.
Work With Confidence
Every transaction on Gigro is protected from start to finish.
🛡️ Learn About Protection